Welcome Back
Our top priority is the safety of our patients and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.

We are delighted to see you again and are looking forward to your visit.

Always call before you visit
Please telephone to make an appointment for any reason. If you arrive without prior booking, we may not be able to see you. We will also have to ask you a few questions about your visit.

Telephone Consultations
We may invite you to a longer telephone call or video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.

Our door will be locked when you arrive
Rest assured we will be open, but we will have to control the number of people in the practice at any one time.

When you arrive we will ask you to...
● Use the hand sanitiser
● Answer a few general health questions. To confirm you have not been in contact with anyone with symptoms.
● Come on your own. We have to keep the number of people in the building to an absolute minimum.
● Come to us before you do your shopping. Lots of bags will make our work to keep the practice clean and safe a lot harder.
● Wear a mask for the duration of your visit. If you don't have one of your own, we will be happy to provide one.
● Maintain a safe separation from everyone wherever possible We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another.
● Pay with a card if possible

In the consultation Room
● Please wash / sanitise your hands upon entering the consulting room.
● As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to an absolute minimum.

When choosing frames
● We will invite you to sanitise your hands before trying on frames.
● Ask us to pass you the frames that you would like to try.
● Once you have tried a frame pass it back to us rather than put it back on display.
● Each frame will be sanitised after it has been tried on and before going back on display.
● Please remember to maintain a safe distance while browsing.

We are delighted to see you again and are looking forward to your visit.