Collection of your Personal Information
In addition to your basic contact information (name, date of birth, telephone numbers and your address) we will collect other relevant details including current and past healthcare and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other healthcare professionals as part of your ongoing care.
How we use this information
The information we collect about you is to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eyecare, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate, your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services that we have provided and to offer the opportunity to trial new products.
Our policy on storage, processing and retention of your information
To provide and manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debit payments from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions.
We retain your information for as long as reasonably necessary to provide our products and services, and to maintain records to satisfy tax and other legal requirements.
How and when we share your Personal Information
Where necessary, we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.
Your rights with respect to the Personal Information we hold
You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
Updating your communication preferences
You may ask that we do not send you communications using any of the contact details we hold on your records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communication to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.
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Contacting us You can reach G & C Leggate Opticians by emai: firstname.lastname@example.org, telephone: 01698 263068, or by post at 50 Muir Street, Motherwell ML1 1BN
Last updated: May 2018